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Listening Section 1: Form & Note Completion: Question 2

Syllabus L.section-1

Structured 9 marks

Transcript-based practice (no audio).

Coordinator: Good afternoon, Fernbank Adult Education Centre, evening classes office. How can I help? Caller: Hello, I'd like to enrol on one of your language courses, please, the beginners' Italian one. Coordinator: Lovely, let's get you booked in. Could I take your name? Caller: Yuki Nakamura. Coordinator: Could you spell your surname for me? Caller: Yes. N-A-K-A-M-U-R-A. Coordinator: Nakamura, thank you. And a contact number in case we need to reach you? Caller: It's 0141 496 2277. Coordinator: Let me read that back, 0141 469 2277? Caller: Not quite, it's 496, not 469. So that's 0141 496 2277. Coordinator: Got it, thank you. So the course is Italian for beginners, that's a ten-week course running on Tuesday evenings. Caller: That's the one. What time does it start? Coordinator: It starts at half past six, 6.30pm, and runs for an hour and a half. Caller: And which room is it in? Coordinator: It's in room fourteen, on the ground floor near reception. Caller: Great. How much does the course cost? Coordinator: The full ten-week course is a hundred and twenty pounds, payable when you enrol. There's also an advanced Italian course at the same price, if that's of interest. Caller: No, beginners is right for me. I've never studied it before. Coordinator: Understood. Caller: Is there a deadline to sign up? Coordinator: Yes, enrolment closes on the fourteenth of October, since the course starts the following week. Caller: Okay, I'll get that sorted before then. Thank you. Coordinator: You're welcome, we look forward to seeing you on Tuesdays!

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Fernbank Adult Education Centre. Evening Class Enrolment

  • Enquirer's first name: Yuki
  • Enquirer's surname: (1) ______________
  • Contact number: (2) ______________
  • Course subject: (3) ______________
  • Course level: (4) ______________
  • Class day: (5) ______________
  • Start time: (6) ______________
  • Room number: (7) ______________
  • Course fee: (8) ______________
  • Enrolment deadline: (9) ______________
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Worked solution

Answer key with explanations

  1. Nakamura, The caller spells the surname directly: “Yes, N-A-K-A-M-U-R-A.”
  2. 0141 496 2277 (The caller states the number, then corrects the coordinator’s misheard read-back: “Not quite) it’s 496, not 469.”
  3. Italian. The caller wants “the beginners’ Italian one,” confirmed by the coordinator as “Italian for beginners.”
  4. Beginners. The coordinator confirms the course as “Italian for beginners,” and the caller rules out the advanced course: “beginners is right for me.”
  5. Tuesday. The coordinator states it is “a ten-week course running on Tuesday evenings.”
  6. 6.30pm (The coordinator says, “It starts at half past six) 6.30pm.”
  7. 14. The coordinator states, “It’s in room fourteen, on the ground floor near reception.”
  8. £120. The coordinator states, “The full ten-week course is a hundred and twenty pounds.”
  9. 14 October. The coordinator states, “enrolment closes on the fourteenth of October.”

Final answers

  • 1 Nakamura
  • 2 0141 496 2277
  • 3 Italian
  • 4 Beginners
  • 5 Tuesday
  • 6 6.30pm
  • 7 14
  • 8 £120
  • 9 14 October