Listening Section 1: Form & Note Completion: IELTS Academic 9990 (IELTS Academic)

Transcript-based practice (no audio).

Receptionist: Good morning, Oakwood Leisure Centre, this is Sam speaking. How can I help you today? Caller: Hi, I'd like some information about joining the centre. I saw an advert for family memberships. Receptionist: Of course, let's get some details. Could I take your name first, please? Caller: Yes, it's Marcus Whitfield. Receptionist: Could you spell your surname for me? Caller: Sure. W-H-I-T-F-I-E-L-D. Receptionist: Whitfield, lovely, thank you. And could I get a contact number in case we need to call you back? Caller: It's 07823 441905. Receptionist: Let me just check that back to you, 07823 441095? Caller: Almost, it ends in 905, not 095. So that's 07823 441905. Receptionist: Got it, 07823 441905. And what type of membership are you interested in? Caller: A family membership, that covers me, my partner and our two children, doesn't it? Receptionist: That's right, up to two adults and two children under sixteen. Is there a particular activity you're hoping to use most? Caller: Mainly swimming. The children are keen swimmers. Receptionist: Great, the family membership includes unlimited pool access. When would you like the membership to start? Caller: Ideally once the school term begins, so September would be perfect. Receptionist: September works well, we usually have space then. Now, there's a one-off joining fee of thirty-five pounds per family, and then a monthly fee after that. Caller: Okay, and how much is the monthly fee? Receptionist: For a family membership it's ninety-eight pounds a month, that's cheaper than paying for an individual and a child membership separately. Caller: That's fine, we'll go with that. Is there anything else I need to do now? Receptionist: I'll just note your enquiry down and give you a reference number so you can quote it when you come in to sign up. It's OL2298. Caller: OL2298, thank you. Receptionist: No problem, we look forward to seeing you and the family in September!

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Oakwood Leisure Centre. Membership Enquiry Form

• Enquirer's first name: Marcus
• Enquirer's surname: (1) ______________
• Contact number: (2) ______________
• Membership type requested: (3) ______________
• Main activity of interest: (4) ______________
• Preferred start month: (5) ______________
• One-off joining fee: (6) ______________
• Monthly fee: (7) ______________
• Enquiry reference number: (8) ______________

Transcript-based practice (no audio).

Coordinator: Good afternoon, Fernbank Adult Education Centre, evening classes office. How can I help? Caller: Hello, I'd like to enrol on one of your language courses, please, the beginners' Italian one. Coordinator: Lovely, let's get you booked in. Could I take your name? Caller: Yuki Nakamura. Coordinator: Could you spell your surname for me? Caller: Yes. N-A-K-A-M-U-R-A. Coordinator: Nakamura, thank you. And a contact number in case we need to reach you? Caller: It's 0141 496 2277. Coordinator: Let me read that back, 0141 469 2277? Caller: Not quite, it's 496, not 469. So that's 0141 496 2277. Coordinator: Got it, thank you. So the course is Italian for beginners, that's a ten-week course running on Tuesday evenings. Caller: That's the one. What time does it start? Coordinator: It starts at half past six, 6.30pm, and runs for an hour and a half. Caller: And which room is it in? Coordinator: It's in room fourteen, on the ground floor near reception. Caller: Great. How much does the course cost? Coordinator: The full ten-week course is a hundred and twenty pounds, payable when you enrol. There's also an advanced Italian course at the same price, if that's of interest. Caller: No, beginners is right for me. I've never studied it before. Coordinator: Understood. Caller: Is there a deadline to sign up? Coordinator: Yes, enrolment closes on the fourteenth of October, since the course starts the following week. Caller: Okay, I'll get that sorted before then. Thank you. Coordinator: You're welcome, we look forward to seeing you on Tuesdays!

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Fernbank Adult Education Centre. Evening Class Enrolment

• Enquirer's first name: Yuki
• Enquirer's surname: (1) ______________
• Contact number: (2) ______________
• Course subject: (3) ______________
• Course level: (4) ______________
• Class day: (5) ______________
• Start time: (6) ______________
• Room number: (7) ______________
• Course fee: (8) ______________
• Enrolment deadline: (9) ______________

Transcript-based practice (no audio).

Travel Agent: Good morning, Silversands Travel, this is Claire. How can I help? Customer: Hi Claire, I'd like to book the guided cycling tour of the Loire Valley that's advertised on your website. Travel Agent: Certainly, I can help with that. Could I take your name, please? Customer: Yes, it's Adrian Fitzgerald. Travel Agent: Could you spell your surname for me? Customer: Of course. F-I-T-Z-G-E-R-A-L-D. Travel Agent: Fitzgerald, thank you. And how many people will be travelling in your group? Customer: There'll be four of us altogether, my wife, our two adult children and myself. Travel Agent: Lovely, a group of four. We currently have two departure dates available, the twelfth of April and the third of May, which would suit you? Customer: The third of May would be better for us, since the children finish exams by then. Travel Agent: The third of May it is. Now, for accommodation, we offer either three-star hotels or a mix of family-run guesthouses, the guesthouse option tends to be more atmospheric, though slightly less central. Customer: We'll go with the guesthouses, then, that sounds more in keeping with the trip. Travel Agent: Great choice. The tour begins with a welcome meeting, everyone gathers at the tourist office in Amboise on the first morning. Customer: Amboise, got it. Travel Agent: Bikes are included in the package, but if anyone needs an e-bike upgrade, that's an additional forty-five pounds per person. Customer: We'll take the standard bikes, thanks, no need for the upgrade. Travel Agent: No problem. For travel insurance, we offer a standard policy included in the price, or a premium policy with better medical cover for an extra charge, which would you prefer? Customer: We'll take the premium option, just to be safe. Travel Agent: Good idea for a cycling trip. To secure the booking today, we'll need a deposit of one hundred and fifty pounds, with the balance due six weeks before departure. Customer: That would make the balance due date the third of March, then? Travel Agent: Let me check... actually, six weeks before the third of May brings us to the twenty-second of March, so that's your balance due date. Customer: Understood, the twenty-second of March. Travel Agent: I'll email you the full itinerary, and here's your booking reference for now, it's LV5567. Customer: LV5567, thank you very much. Travel Agent: My pleasure, we'll be in touch nearer the time!

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Silversands Travel. Loire Valley Cycling Tour Booking

• Customer's first name: Adrian
• Customer's surname: (1) ______________
• Number of people travelling: (2) ______________
• Departure date chosen: (3) ______________
• Accommodation type chosen: (4) ______________
• Meeting point (town): (5) ______________
• E-bike upgrade fee (per person): (6) ______________
• Insurance option chosen: (7) ______________
• Deposit required today: (8) ______________
• Balance due date: (9) ______________
• Booking reference number: (10) ______________

Transcript-based practice (no audio).

Letting Agent: Hartley and Rowe Lettings, good afternoon, you're speaking with Ben. Caller: Hi, I'm calling about the two-bedroom flat you have listed on Mill Street. Letting Agent: Yes, that one's still available. Could I take your name? Caller: It's Delgado. Ana Delgado. Letting Agent: Could you spell your surname for me? Caller: Sure, D-E-L-G-A-D-O. Letting Agent: Delgado, thank you. And a contact number? Caller: 07945 228130. Letting Agent: Let me just repeat that back, 07945 228130? Caller: That's right. Letting Agent: Perfect. So the property is on Mill Street, a two-bedroom first-floor flat. The rent is nine hundred and fifty pounds a month. Caller: And is that including bills? Letting Agent: No, bills are separate, I'm afraid. There's also a deposit required, that's one thousand one hundred pounds, held for the length of the tenancy. Caller: Okay, that's fine. When would it be available to move into? Letting Agent: The current tenants move out at the end of July, so it would be available from the first of August. Caller: That works well for me. Could I arrange a viewing? Letting Agent: Of course, we have a viewing slot on Thursday afternoon, if that suits? We also have a slot on Saturday morning, but Thursday tends to be quieter. Caller: Thursday's perfect, thank you. Letting Agent: Great, I'll pencil you in and send the address details by text.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Hartley & Rowe Lettings. Rental Enquiry

• Enquirer's first name: Ana
• Enquirer's surname: (1) ______________
• Contact number: (2) ______________
• Property street: (3) ______________
• Monthly rent: (4) ______________
• Deposit required: (5) ______________
• Move-in date: (6) ______________
• Viewing day: (7) ______________

Transcript-based practice (no audio).

Registration Assistant: Good afternoon, Coastal Business Innovation Summit registration desk, how can I help? Delegate: Hi, I'd like to register for the summit next month, please. Registration Assistant: Of course, let's get you set up. Could I take your surname first? Delegate: Yes, it's Okafor. Registration Assistant: Could you spell that for me? Delegate: O-K-A-F-O-R. Registration Assistant: Okafor, thank you. And which organisation are you attending on behalf of? Delegate: Solaris Ltd, that's S-O-L-A-R-I-S, Ltd. Registration Assistant: Solaris Ltd, got it. We have two afternoon workshops running alongside the main talks, one on sustainable finance and one on digital supply chains. Which would you like to attend? Delegate: I'll go for the sustainable finance one, please, it's closer to my own work. Registration Assistant: Good choice, that one's proving popular this year. The standard registration fee is two hundred and twenty pounds, but if you book before the twentieth of August, you qualify for the early-bird rate of one hundred and eighty pounds. Delegate: I'll take the early-bird rate, then. I can pay today. Registration Assistant: Perfect, that secures the one hundred and eighty pound rate for you. On the day, you'll need to collect your name badge before the sessions start, that's available from the main entrance from eight o'clock. Delegate: Main entrance, eight o'clock, understood. Registration Assistant: Exactly. I'll email your confirmation shortly, thanks for registering!

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Coastal Business Innovation Summit. Delegate Registration

• Delegate's surname: (1) ______________
• Organisation: (2) ______________
• Workshop chosen: (3) ______________
• Registration fee paid: (4) ______________
• Early-bird payment deadline: (5) ______________
• Badge collection point: (6) ______________

Transcript-based practice (no audio).

Librarian: Good afternoon, welcome to Milbrook Library. Are you looking to register for a card today?

Visitor: Yes, please. I only moved to the area last week.

Librarian: Lovely, I'll just take a few details. Could I have your full name?

Visitor: It's Thomas Marsden.

Librarian: And could you spell your surname for me?

Visitor: Sure, it's M-A-R-S-D-E-N.

Librarian: Thank you. And your date of birth?

Visitor: The 14th of March.

Librarian: Great. Now, what street do you live on?

Visitor: Cedar Lane.

Librarian: And the postcode for that address?

Visitor: It's BN3 7QL.

Librarian: Perfect. Could I take a contact number too, in case a reserved book comes in?

Visitor: Yes, it's 07945 261830.

Librarian: Thanks. And can I ask what you do for work? We just ask for our records.

Visitor: I'm a nurse.

Librarian: Lovely. Last two things, which branch would you like as your home branch? We have Milbrook Central or Riverside.

Visitor: Riverside, please, it's closer to my flat.

Librarian: And finally, would you like a standard card, which allows six books at a time, or a family card?

Visitor: Just standard for now, thanks.

Librarian: All set. Your card will be ready for collection on Monday.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

MILBROOK LIBRARY. MEMBERSHIP APPLICATION

Transcript-based practice (no audio).

Recruiter: Good morning, Bramwell Logistics, this is Priya speaking. How can I help?

Caller: Hi, I'm calling about the warehouse assistant position advertised online.

Recruiter: Great, thanks for calling. Can I take your name first?

Caller: It's Marcus Delaney.

Recruiter: And how do you spell your surname?

Caller: D-E-L-A-N-E-Y.

Recruiter: Thanks, Marcus. What's the best number to reach you on?

Caller: You can reach me on 07822 394510.

Recruiter: Perfect. Now, the position is a night-shift role, are you happy working nights?

Caller: Yes, that's fine, I've done night shifts before.

Recruiter: Good. The reference number for this vacancy is WH204, so please quote that if you email us. Now, could I book you in for an interview? We have a slot on Thursday.

Caller: Thursday works for me.

Recruiter: Great, that'll be at 10.30 in the morning. The interview will be held at our Dockside depot, not the head office.

Caller: OK, Dockside depot, got it.

Recruiter: Could you bring some photo ID with you, like a passport or driving licence?

Caller: Sure, I'll bring my passport.

Recruiter: Lovely. And just one more thing, the role pays £12 an hour to start. Are you still interested at that rate?

Caller: Yes, that sounds fine.

Recruiter: Great, I'll pencil you in and send a confirmation email.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

BRAMWELL LOGISTICS. INTERVIEW BOOKING NOTES

Transcript-based practice (no audio).

Agent: Silverline Car Hire, this is Ben speaking. How can I help you today?

Customer: Hi, I'd like to book a car for a trip next month.

Agent: No problem. Could I take your full name, please?

Customer: It's Isabelle Ferris.

Agent: And how do you spell your surname?

Customer: F-E-R-R-I-S.

Agent: Thanks. Could you give me your driving licence number?

Customer: Yes, it's FR206814B.

Agent: Great, and what dates were you thinking?

Customer: I'd like to pick the car up on the 3rd of August, and return it on the 10th of August.

Agent: So pick-up on the 3rd of August, and drop-off on the 10th of August, is that right?

Customer: Actually, sorry, could we make the pick-up the 4th instead? I've just remembered I have an early meeting on the 3rd.

Agent: Sure, no problem, pick-up on the 4th of August, drop-off on the 10th of August.

Agent: And what type of car would you like? We have a compact, a saloon, or a seven-seater.

Customer: I think the saloon would be best for us.

Agent: Good choice. Will you be picking the car up from our city-centre branch, or the airport branch?

Customer: The airport branch, please, we're flying in that morning.

Agent: No problem. Would you like to add breakdown cover? It's an extra £8 for the week.

Customer: Yes, let's add that.

Agent: Great. So with breakdown cover, the total comes to £240, plus a security deposit of £100, refundable when you return the car.

Customer: That's fine.

Agent: Last thing. I'll generate your booking reference now. That's SC4487.

Customer: SC4487, got it, thank you.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

SILVERLINE CAR HIRE. BOOKING NOTES

Transcript-based practice (no audio).

Receptionist: Good morning, Fenwick Dental Practice, how can I help?

Patient: Hi, I'd like to book an appointment. I've had a toothache since yesterday.

Receptionist: Sorry to hear that. Let's get you booked in. Could I take your name?

Patient: It's Rosa Bianchi.

Receptionist: And your surname, could you spell that for me?

Patient: Sure, B-I-A-N-C-H-I.

Receptionist: Thanks. Have you been to us before, or are you a new patient?

Patient: New patient, this is my first time.

Receptionist: No problem, I'll just take a couple more details. Date of birth?

Patient: It's the 9th of November.

Receptionist: And can I take a contact number?

Patient: Yes, it's 07734 528190.

Receptionist: Great. We have an emergency slot tomorrow, or if you'd rather wait, a routine slot on Friday.

Patient: I'll take the slot tomorrow, the pain's quite bad.

Receptionist: OK, that'll be at 9.15 tomorrow morning. You'll be seeing Dr Whitmore. Are you allergic to any medication, particularly penicillin?

Patient: Yes, actually, I'm allergic to penicillin.

Receptionist: Thanks for letting us know, I'll flag that on your file. Lastly, do you have dental insurance, or will this be a private booking?

Patient: It'll be private, I don't have insurance.

Receptionist: That's fine. I'll give you a booking reference, it's DEN2231.

Patient: DEN2231, got it, thank you.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

FENWICK DENTAL PRACTICE. NEW PATIENT BOOKING

Transcript-based practice (no audio).

Customer Service: Good afternoon, Hollow & Pine Furniture, you're speaking with Dan. How can I help?

Customer: Hi, I'm calling about an order that hasn't arrived yet.

Customer Service: Sorry to hear that. Could I take your order number first?

Customer: Yes, it's HP5093.

Customer Service: Thanks. And could I take your name?

Customer: It's Freya Sutton.

Customer Service: Could you spell your surname for me?

Customer: Sure, S-U-T-T-O-N.

Customer Service: Thanks, Freya. I can see the order here. It's a bookshelf, and it looks like the delivery was delayed because of a stock issue.

Customer: Oh, I see. When can it be redelivered?

Customer Service: We can offer a slot this Friday, or the following Tuesday.

Customer: Friday would be better for me.

Customer Service: Great, and would you prefer morning or afternoon?

Customer: Afternoon, please. I'm out in the mornings.

Customer Service: No problem. I'll also need to confirm your address, is it still on Marigold Avenue?

Customer: Yes, that's right, Marigold Avenue.

Customer Service: Perfect. And just to confirm, the item is a bookshelf, is that correct?

Customer: Yes, a bookshelf.

Customer Service: All booked in. As an apology for the delay, we'll also refund your delivery charge of £15.

Customer: Thank you, that's kind of you.

Complete the form/notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

HOLLOW & PINE FURNITURE. REDELIVERY NOTES